Normal Waiting Times:

Emergency Glass Replacement: Within 2 days unless safety glass is required.
Double Glazed Units: 7-10 days.
Mirrors: 7-10 days.
Pet Doors: 7-14 days.
Double Glazed Unit Pet Doors: 21-28 days.
Splashbacks: 21-28 days.
Shower Screens: 14-21 days.

All these times start from the day we measure onsite and you accept the quote, not from when you lodge an enquiry.

Important Notice: These time frames are estimates only and are dependent on the manufacturer. If your service is still within the given time frame, we kindly ask for your patience. We receive numerous daily inquiries regarding time frames, which may delay our response to other tasks, making it longer for everyone.

If we can expedite your service, we will notify you and schedule a convenient appointment. Please note that we can only schedule your job once we have received the necessary goods/materials.

Additionally: Please be aware that we provide emergency response services and may need to prioritize calls resulting from property break-ins, which could affect scheduled appointments the following day.

FAQ's